Payment Assistance Programs
Social service organizations located throughout our service territory are ready to assist those in need. For more information on some of the energy assistance programs offered throughout Florida Public Utilities’ service areas — including agency names and phone numbers for your city or county — contact our customer service team.
What To Do When You Can’t Pay Your Bill
If for any reason you cannot pay your energy bill on time, contact our customer service team immediately to avoid allowing the bill to become delinquent. Florida Public Utilities may be able to arrange special payment schedules for customers who need extra time to pay the entire bill. But remember, we can only help you if you let us know that you need help.
Disconnected Service
Florida Public Utilities will interrupt service if bills are not paid on time — but only as a last resort! If we do not hear from you prior to the bill becoming delinquent, a Florida Public Utilities representative will process a service interruption. If service is disconnected due to late payment, we will require payment of past due amounts and/or deposit modifications may need to be paid before service is reconnected. Our goal is to continue providing service to you, our valued customer. Therefore, we strive to be flexible and treat each customer’s case individually while taking into consideration such factors as weather, death or illness in the family, age and disability.
